Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (919) 772-0211 or email firstname.lastname@example.org
. 1.What are the Hospital's Open Hours?
Our hospital opens at 7:15 am for patient intake. By 8:00 am, we close to the public so we can get our day's work done in time for our 4:00 pm discharge. Our hospital closes promptly at 5 pm.
2.Do I need to have an appointment?
Yes, patients are admitted only by appointment. Please call 919-772-0211 to schedule your pet's surgery appointment.
3.If I am late, do you charge additional fees? Yes. If you are late for intake at 7:15 am, you *may* be allowed to pay a $20 late-arrival fee OR your pet's surgery may have to be rescheduled, depending on the surgery schedule for the day and your arrival time. If you are late for discharge at 4:00 pm, you will be charged a $20 late-discharge fee. If you miss discharge and do not arrive before we close, you will be charged the $20 late fee as well as a $15 overnight boarding fee.
Please try hard to be on time - our schedule is very tight and is impacted heavily by tardy clients.
4.What forms of payment do you accept?
Cash, MasterCard, Visa and Discover credit cards and debit cards. We do not accept checks or American Express at this time.
5.Can I make payments?
No. Payment is required in full at the time of patient discharge.
6.At what age can I have my pet spayed or neutered?
Spaying or neutering can be done any time from 12 weeks on as long as your pet weighs at least 3 pounds. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Rabies and distemper vaccinations are included in the surgery fee, but we always recommend full vaccination by your regular vet prior to your surgery appointment to be sure your pet doesn't catch anything while here. Also, a pre-anesthetic blood screen by your regular vet is recommended prior to undergoing anesthesia and surgery. Animals over 7 years old are required to have bloodwork performed prior to surgery.
7.Will my pet have stitches? If so, how long do the sutures stay in after my pet's surgery?
We normally don't apply skin stitches, so nothing will need to be removed. We use a topical surgical glue on most patients (not male cats). However, some procedures do require skin sutures, which must be removed by your regular vet 10-14 days following the surgery.
8.Is it a good idea to let my pet have at least one litter?
No, there is absolutely no advantage to letting your pet have one litter. However there are plenty of advantages to having your pet spayed or neutered at an early age. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens which is the mission of our clinic.
9.Do you accept donations?
Yes, we are a program of the SPCA of Wake County and are dependent on the on-going generosity of our community. We always need paper towels, laundry detergent and bleach. Thank you for supporting us!